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To ensure accuracy we do not accept phone in orders. Each cake we make is made as it is ordered and reserved. We do not keep cakes on hand for sale. All custom cake sales are FINAL. Concerned about the taste of our cakes? Click here for taste testing options available to you before you place a purchase. If you are price shopping or anticipate that your event could be cancelled or that you may change your mind for any reason please do not place a non refundable deposit or make any payments. REQUESTING information does not hold a date for you. Cakes needed within a 7 day time frame will incur a $20 rush fee. Deposit and any payments made are applied towards cake order. All cake orders are to be paid in FULL 30 days prior to event. Final payment not received 30 days prior to event date will result in your order being cancelled and deposit and any payments paid will be forfeited. Question: What is the requirement for reserving an event date if we are not certain of the details for the cake we want but we are certain we want Posh Cake Designs to make our next cake? Answer If you are unsure of the design but are certain you want our company to make your next cake we require a $40 non refundable deposit to reserve your event date and time. As a reminder all cake balances are due in full 30 days prior to your event date. Any and all changes to cake orders have to be made 30 days in advance of the delivery date. Depending on the changes requested it can affect your final billing which will be disclosed to you at the time changes are requested and you will be required to sign an adjusted contract. Your confirmation of the adjustments will be handled electronically. If we do not get a finalized adjustment confirmation back the original terms will be set in place. If the requested changes result in additional fees they too must be paid 14 days prior to delivery or the original contract will be set in place. Cancellation Policy - All deposits / payments whether 50% or more are non refundable if you cancel your order for any reason. We do however keep the total deposit/payments on file and are available for use by the client for a future cake purchase up to ONE year from the cancellation date provided a 21 day notice prior to the event date has been received. In order to receive credit for your payment/deposit you must notify Posh Cake Designs 21 business days prior to your event date. Cancellations must be in writing and can be sent to us via e-mail. If you cancel 20 business days prior to your event all payments/deposits will not receive in house credit and all monies paid will be forfeited. Within that one year period the monies paid can be put towards the original purchase or another cake. The order will require an advance reservation to ensure we can get you on the schedule. What does your deposit and or payment cover and why are they non cash refundable? 1. Your deposit and or payment(s) ensure that your agreed upon cake order will be delivered on the date and time needed. 2. When you agree to reserve a date with us you are keeping future clients from reserving the same date and or time slot. Depending on the size of your order it could result in our company having to turn future clients away 2 or 3 days in advance of your order being due. When this happens your confirmed booking can cost our company to lose sales. 3. Once your order has been placed and your deposit and or payments paid we start preparing for your order by purchasing supplies, drafting design layout and possibly turning down future orders to accommodate your reservation. From the time that your deposit/payment is accepted our company has invested cost. Customer Service: If there is a problem with your cake order after it has been received you must notify us within 36 hours 205-304.1718 or email. You MUST also keep the cake or cakes for us to see or taste the problem. With any refund/store credit at any business you are required to produce the product in question and we have the SAME policy. If we decide that your claim is valid after seeing/tasting the product we will offer you in store credit towards another cake not a cash/credit/debit refund. If you elect to eat the cake or part of the cake NO consideration will be given to your claim. RETURN IT IN FULL TO US WITHIN 24 HOURS. If you wait longer than 36 hours we will not give any consideration to your claim. If an in store credit is issued clients have 1 year to redeem their credit. Our cakes are made fresh to order and they must be returned within a reasonable time for us to see or taste the problem. Since there are individuals that like to file false claims with the credit/debit card companies we keep each and every email, electronically signed an approved contract, logged ip address and a photo of the finished product on file provided the order has not been cancelled. In the event that you file a frivolous claim with your card company we will supply them with every bit of information we have on file pertaining to your order and your agreed upon contract which clearly states our policy that all custom cake sales are final and that we do not offer cash/debit refunds. The card company will also be informed that each client that books an order with us has an opportunity to sample our product before they make a purchase. There is no excuse to decide after you have received your cake that it didn't taste as you expected. You do have the chance to purchase a testing cake before you place an order. We ask that if you are concerned with taste of our cakes then please purchase a sample cake. If you book with us after you receive your testing cake your small initial investment is deducted from your balance. Shipping Policy for (whoppie pies, cupcake toppers, chocolate shoes, glassware, clothing) we are not responsible for 2nd party handling during shipping. We package each item with bubble wrap to help the transit however we cannot guarantee how your package will be handled by a mail carrier. We advise clients to purchase insurance for their product to protect their purchase. If insurance is NOT purchased there will be NO refund or in store credit issued. If an item is broken by the postal carrier they will be the one to file a claim with but only if you purchased insurance. The postal service will not refund anything to customers if insurance is NOT purchase. Our Baking Policy: We bake all of our cakes FRESH to order. NO cake is ever made more than 2 days out. This ensures that your cake will arrive fresh and moist. We have a vested interest in our product and will only send out items which meet our strict baking policy. Items We Cannot Be Held Responsible For: 1. Please understand if you order a fondant covered cake NOT all of your guest will like the taste or texture of fondant. We are not responsible if your guest peel off the fondant and eat just the cake with the thin layer of butter cream that will be underneath. Some of our cakes especially our 3d cakes do require that we use fondant to finish them - some cakes depending on the style would not look as detailed and realistic in buttercream. At the time you contact us we would let you know if the style of 3d cake you select would need to be finished in fondant. 2. We are also not responsible if you order more cake than needed. When you place your order please be sure of the number of servings you will need and please reference the cutting guide to get the correct number of servings. We are also not responsible if you cut your cake slices larger than recommended and you run out of cake. Please view this link to see how to cut the cake to get the correct number of servings. (click on the cake image to the left of this page to see how your slice should look when cut.) If you intend to cut your cake slices larger than show in this cake photo you will need to order additional cake. We use Wilton pans and their recommended cutting guide to get the right amount of servings. Cutting guide does NOT apply to carved 3d cakes. Carved cakes are done at an estimated serving size. We cannot guarantee the number of servings for a carved cake. If after the cake has been completed and we deem necessary to make more servings we will provide you with additional cupcakes to complete the order (this is done at our discretion after the cake has been finished and will only be done if we feel the number of servings from the carved cake will not be enough) 3. We are not responsible if you select a cake and cake flavoring that you or your guest do not like. We do not offer any 'exotic' flavors. We keep it simple by providing basic flavors that mostly everyone is familiar with (white, yellow, butter, chocolate, strawberry, lemon, marble) If you are concerned about the taste of our cakes we do have taste testing options available. Click here for details. 4. We are not responsible if any of your guest are allergic to nut or milk products. Please make your guest aware that our products can contain nut and milk products. It will be your responsibility to cover any allergy concerns with your guest. 5. We are not responsible if your event is cancelled for any reason(s) including weather or acts of God as we have no control over them. 6. In the event that you supply us with a cake photo from another bakery and want it replicated please understand that each baker has their own style and there could be a few variations to your finished cake. Also NOTE: if you supply us with a photo of a cake finished in fondant and request the cake to be made in buttercream your finished cake will not look as smooth and sleek as the photo you have provided. 7. Icing - we make our own buttercream icing which is made with (shortening, butter, powdered sugar, milk, and flavoring) Presently the only other cake covering we provide is fondant. We do not make any other types of icing. 8. For cakes that will be picked up: Please understand that cakes require special handling while in the car. Normal driving can cause your cake to tip over, fall or slide up against something. You agree when you pick up your cake that Posh Cake Designs is NO longer responsible for anything may or may not happen to your cake during transit and delivery to your table. Photos of your finished cake will be made prior to pick up. 9.If delivery is desired the table(s) should be assembled, covered, and in place before agreed upon delivery time. Once cake(s) is set up the table should not be moved. Cake Decorator is not responsible for any flowers (silk or live); to be used on cake provided by florist or others. Florist should not insert bare stems into cake. We will gladly assist the florist in arrangement of the flowers on the cake. If your florist or another individual is to put flowers or any other items on the cake we are not responsible for the cake or anything that may or may not happen to the cake when flowers or other items are added by a 3rd party. Please do not have the cake table(s) set up next to a stage or speakers. We are not responsible for vibrations or falls that may occur once your cake has been set up. Loud vibrations such as music when placed next to a cake cause the cake to move or shift. Placing a cake next to a dance floor is never a good idea since one of your guest could bump into the table. PHOTOS WILL BE TAKEN OF THE CAKE AND THE SURROUNDING AREAS AROUND THE TABLE BEFORE WE LEAVE THE EVENT. When the cake is set up at delivery place Posh Cake Designs is no longer responsible for the cake(s). It will be the clients responsibility to ensure that individuals do not come along and touch or move the cake after it has been set up. *carved cakes are made at an 'estimated' serving size and cutting guide does not apply* Need your cake delivered? There is a $1 per mile charged from zip code 35148 to your venue address. For clients that pick up their cakes they agree that once the cake is picked up if it is damaged in anyway once it leaves our hands Poshcakedesigns is no longer responsible. Photos of all finished cakes are taken before orders are picked up. Traveling with a tiered or sculpted cake is risky if you are not familiar with how to travel with a cake. Swerving, hitting bumps, slamming on brakes, removing the cake from the car and to the table etc. is the clients responsibility once it leaves our shop. Basically clients assume all liability for the cake after it is picked up. |
| Below is a sample of how the serving slice should look when cut. Click on image to enlarge |
| We are pleased to announce that clients under a contract can now make additional payments towards their purchase if any balances are owed. 24 hours a day / 7 days per week you can visit our Checkout counter to make a payment on your account. Note: unauthorized payments will be returned! |
| 2007-2012 Posh Cake Designs - All Rights Reserved. We are open by APPOINTMENT ONLY! Clients without an appointment will not be permitted into the store. This includes cake pick ups and consultations! Clients MUST schedule an appointment in advance! Since we are busy filling order throughout the day the best way to contact us is via this online form - we respond to emails etc. throughout the evening. 205-304-1718 Photos from our website may not be used on any website or portfolio without our permission. We are NOT a retail walk in bakery |
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Proudly Serving Birmingham Al & Surrounding Cities Since 2007